AS YOUR FUNERAL DIRECTOR

We perform a unique and indispensable role in society.  It is a role part professional, part vocation and part trade. Our Funeral Directors are always available in your time of need.  We provide emotional support, expert and practical advice

Service

You will experience the highest, most efficient standard of service in the area.

Expert Advice

The experience of the Funeral Director’s sympathetic ear is all the more valuable because we are dealing with the practicalities of the funeral.  Our Funeral Directors will listen to you, the bereaved, as you decide what sort of funeral you want.  We will inform you about the type of funerals available, the type of services, the forms to be filled in and the grants available.  As a matter of course we are kept up to date with any changes that may occur in Social Security regulations relating to funeral grants and payments.

Experience and Expertise

Our experience and expertise extends beyond that required on a day to day basis.  We are sympathetic towards different ethnic and religious groups.  Our Funeral Directors are aware of the special needs involved in supporting those who have suffered a sudden death.

Training and Qualifications

Our Funeral Directors are trained and qualified to act as a professional and confident advisor who ensures that arrangements are carried out with efficiency and the dignity that this most difficult occasion demands.

Compliance with Regulations

On a practical side, we ensure that all the necessary liaisons and deadlines are met and all the paperwork is completed and handed in at the right place at the right time.  A full written estimate detailing the costs will be given with every funeral arranged.  This shows the Funeral Director’s charges and details of the fees pain on behalf of the family.

The Funeral Arrangements themselves can be made at any time just by contacting us.  We can call and see you or you may visit our Funeral Home.  In selecting ourselves as your Funeral Director, we will ensure that each and every detail is discussed with you thoroughly to ensure your wishes and those of the deceased are correctly carried out.

Documentation

On completion of Cremation and Doctors Forms the Certificates are taken to the relevant authorities along with other legal documents.  All documentation and discussion about the funeral will be retained for future reference by the family and ourselves.  All information is kept in absolute confidence.

Liaison and Confirmation

All communications regarding the funeral arrangements, with clergy, church, cemetery or crematorium and liaison with the police and coroner (procurator fiscal in Scotland) when necessary, are taken care of.

On the day of the funeral

No one knows when a death will occur, or when you will suffer the loss of a loved one.  Death can occur at anytime and anywhere.  The Funeral Director will be responsible for the overall supervision of the funeral itself and will always be available from the time of the death to the ceremony and afterwards for help, support, guidance and comfort.  Once we have taken your instructions and have arranged a funeral at a given time on a given day, we will carry it out, regardless of circumstances.  All arrangements made for the funeral are confirmed in writing, so that the details may be checked and agreed.  The Removal of the Deceased from the place of death to our Funeral Home is a service, providing we have the necessary authority.  The Arrangement and Payment of Fees and Disbursements relation to the funeral include; Crematorium and Cemetery Fees, Parochial Fees, Press Announcements, Floral Tributes, Hymn Sheets, Attendance Cards, Catering arrangements either at home, our Funeral Home or an external venue, plus any other detail requested by the relatives of the deceased.  When necessary a grave will be purchased and fees paid.

When necessary we will provide Limousines to follow the Hearse.  All staff will be attired in smart appropriate dress and shall ensure professional dignified attendance and supervision throughout the funeral

If you require any help or advice at any time, please contact us.

Assistance 24 hours a Day

As your Funeral Director, we are here to advise you in making all those arrangements which meet your personal needs and desires.  Please remember that we are here to help you in whatever way we can, to help you cope and adjust to your bereavement.  Providing you with a personal 24 hour, 365 day a year service is just the start.

Remember, if you require help at any time during this period, all you need to do is call.

THE DAY OF THE FUNERAL

The Funeral Ceremony is the culmination of the work that has taken place since the death occurred.

Although only one of the many function of the Funeral Director, to many people, the sight of a funeral cortege is probably the one most associated with funeral service.  It is significant to note that the word funeral is derived from the Latin “funeralis” meaning a torchlight procession.

Funeral Directors will be in attendance throughout the proceedings, to ensure the smooth running of events.  They will take on the role of master of ceremonies, carrying out the take of guiding, directing and overseeing the funeral.

If you or any member of your family is unsure of what to do, tell your Funeral Director.  This is what they are there for, to help and guide people through one of the hardest days of your life.

Costs and other services

In all aspects of the funeral arrangements our staff will point out the procedures and legal requirements.

Whilst arranging the funeral, we will advise on costs and charges to be incurred, culminating in a full written estimate which will be given to the person responsible for the arrangements before the day of the funeral.

Our account itself is divided into three separate parts, our charges, the disbursements and the coffin or casket.

Our charges include professional fees and overhead costs, which include the provision of a 24 hour a day call rota, our professional services in making the funeral arrangements and arranging documentation and necessary personal attendances, the conveyance of the deceased to our private rest rooms and the use of the same until the day of the funeral.

Disbursements

Disbursements are essentially fees that we pay out on behalf of the family.  These include Doctors fees, Crematoria/Cemetery fees, Parochial fees, Newspaper Announcements, Printing and Catering.

Our written estimate will detail the approximate cost of any disbursements.  However, as we have no direct control over these charges, they could be slight variations from the estimate.

Organisations to be Informed of the Death

Items you may need to cancel

·         Milk ·      Newspapers ·     Lottery Ticket ·      Appointments ·     Meals on Wheels ·      Home Help
·         Chiropodist ·      Dentist ·   Eye Specialist ·      Hairdresser ·     Home Care ·      Gardener

 Items to be Returned

If the Property is unoccupied

Make sure all windows and doors are locked and secure, if there are any cat/door flaps make sure they are secured.  In winter leave some heating on, as this will prevent any pipes from freezing.  Make sure that the fridge door is left ajar and that all perishable foods are disposed of.  Household plants may need to be tended to.  It may be advisable to let a neighbour have a key to remove any free newspapers and post to stop them building up.  Blinds and curtains may need to be adjusted every couple of days, hence giving an appearance of the house being occupied.  Time clocks can be purchased from most hardware stores, which time a lamp or light to turn on and turn off at certain times.

Notices For The Newspaper

If you require either a Death Notice or Acknowledgement in a local or national newspaper, please contact us.

Further Help

In certain circumstances the next-of-kin can receive help with the cost of the funeral from the Social Fund (claims must be within three months of death).

Ask your Funeral Director for further information on Death Benefits.

To find our more call Social Security on Freephone 0800 666 555.

 

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